Zebra New Support Case | Zebra Technologies -

Case Information

High Level Case Description

Detailed Description of the Problem *

Priority

Contact Details

Account Name

Product Serial Number

Product Model

OS / Agent / Hotfix Release *

Primary Contact Name *

Company Name *

Email *

Phone Number *

Additional Phone Number

Secondary Contact Name

Company Name

Email

Phone Number

Additional Phone Number

Troubleshooting Details

Date/Time of Occurrence *

Occurred in production network *

Network/Service outage? *

What is the business impact? *

Frequency of the problem *

Changes made prior to the problem? *

Explain your changes

Troubleshooting process and outputs